![]() You don't want to send it to them if there is data on it you want or need. If the do fix it, they may wipe it just to make sure there are not issues. Thanks for any help and or adviceMany times they'll just send you a refurbished unit. Thanks for any help and or adviceDoes anything happen if you hold the power button while it's plugged in? They are cheap and it's worth doing first. ![]() If that doesn't work, it's most likely a dead battery. Thanks for any help and or adviceI'd try some other chargers first. Last edited by DWonder 09-30-21 at 10:27 PM. If it's anything else data loss will be necessary If its the battery I'm assuming it can be replaced without deleting the data. But without being able to power it on that will be impossibleĭoes this sound like a dead battery issue or something else? While luckily all of my very important data is backed up, there is some stuff I would like to get off of it if at possible. But.they said of course I need to make a backup of my phone. They said I can send it in and they will repair. Tried to charge it hoping it would show that it was charging while powered off. So powered it down and tried to restart but it didn't restart. This has happened a couple times but not often. Hitting home, recent tab, back Android button didn't work so I powered it down by holding he power button. So 2 weeks ago I browsing on the internet and the screen froze. November would have been 3 years having the KEY2 with no problems.
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